Frequently Asked Questions :: Shelley Rubber Stamp

Call us at 419-243-6700 (from 8-4:45 Eastern), fax (419) 243-2639 or sales@shelleystamp.com for pricing. Best prices anywhere on the web! If you have found this page due to a Search Engine, please click here and you will be directed to our main website with frames enabled.

Frequently Asked Questions:

Who is Shelley Rubber Stamp? Why should I give my business to Shelley's?

Shelley Rubber Stamp & Sign is one of the leading marking device (rubber stamp) companies. We have been serving customers like you for years. We have an excellent reputation of delivering quality products at competitive prices. Here are some testimonials.

My order is complicated. I want to talk to a knowledgeable person, not an order taker.

Each member of our staff is very experienced. In addition, we don't have voice mail. Why talk to a machine when you can talk to a live, knowledgeable person? Call us between 8:00 AM and 4:45 Eastern time or e-mail us at sales@shelleystamp.com .

Why do you need my credit card order up front?

Many orders are custom-made which require us to ask for your credit card up front. For example, if John Smith orders an address stamp and then changes his mind, we can't sell John Smith's address stamp to Tom Jones. Therefore, to protect the nature of our business, we simply have to guarantee payment up front. If you want an exception to this policy, please call us at 419-243-6700 and ask. Management will make a decision while you are still on the phone.

You don't have an area to put my credit card number in when I place my order over the web? Why?

Frankly, the world wide web still has no full proof way of securing credit card transactions. We ask you to call our office at 419-243-6700 and give your MasterCard, Visa or American Express number to our salesperson.

I am not sure of the specific item I need.

That's OK. Our experienced staff is thoroughly acquainted with all our of our product lines.. We will help you find the best solution for your problem. We speak clearly, using layman's language; no jargon.

Do you ship fast?

We can ship many items the same day. Obviously, some items are custom made and require manufacturing to your specifications. We will always give you a time frame when you place your order.

What is your return policy?

In general, if within 5 days of receiving your product, you discover we did something wrong, contact us immediately for a quick replacement. If errors are discovered later than 5 days, we will work with you to rectify the problem, but we reserve the right to charge you a re-stocking fee or other nominal charges as may be appropriate to the particular situation. In general, however, very few items every come back to us over the course of a year. We have stringent quality controls over our products--and more importantly, we try to nail down the specifications with you at the time of the order, before it is produced. That's the best policy, isn't it?

I want to mail my order in. What's your address?

Our mailing and shipping address is: Shelley Rubber Stamp & Sign, 323 N. Superior Street, Toledo, OH 43604.

I'm in Toledo. Where are you exactly located?

We are at 323 N. Superior Street, between Madison and Adams in downtown Toledo. North Superior Street is the largest two way street in downtown. Parking is available right in front of our location. We are in the middle of the block. Our location has a forest green awning out front. Bring a few coins with you for the meter. If you need further instructions, call us at 419-243-6700 or Map & Directions to Shelley Rubber Stamp & Sign.

If you have found this page due to a Search Engine, please click here and you will be directed to our main website with frames enabled.